What data do we collect and how do we use it?

Our VPN strives to provide the best possible Service while maintaining your privacy. We do not store your pictures and videos when you use our media compression Service.

However, in order for us to provide the best service to you, our Company collects the following data:

• Account information – when you sign up, you will enter your email address and password to be used for subsequent login. We will not ask your name, address, and other identifiable information.
• Consent statement – during the sign up process, you will be asked to indicate your consent to our Terms of Service and this Privacy Policy.
• Activity information – this includes the non-aggregated account’s activity, bandwidth usage, connection time stamp, and source internet protocol address. These are employed exclusively for the objectives of market research and analysis, and are not utilized for any alternative intentions.
• Media storage information – on using our media compression feature, your device will ask to indicate your consent for us to see your device’s media storage information. This is an optional feature and you can opt out from anytime.
• Support request – we will store your requests or inquiries that you make to our support team, including your request to exercise the right included in this Privacy Policy and bug reports. Our third-party live chat customer support provider may ask for additional identification information, but you may opt for another channel to reach us (such as our in-app feedback form, email, or social media platforms) if you choose to do so.
• Using our apps – To expedite bug fixes, we might employ mobile analytics software to relay crash data to our developers. Additionally, certain platforms like the Google Play Store or Apple App Store may gather and consolidate anonymous statistics, including device and operating system preferences, installation and uninstallation counts, and active user totals. It's important to note that these practices are subject to the privacy policy and terms and conditions set forth by the respective platform providers.

(hereinafter referred to as “Collected Data”).

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Sign up to our platform to use the Service.
• Use or view our website via your browser's cookies.
• Use the Service.

We are cooperating with a third party payment gateway/payment service provider to keep track of your subscription status. We do not collect nor process any payment information (including credit card, bank account, or other alike payment information) you use. We only obtain a token indicating your payment status from the said third party to keep your subscription status aligned with your account information.

How will we use your data?

Our Company collects your data so that we can:

• Manage your account with relation to the use of Service.
• Improve customer service and experience through an analytical purpose.
• Send you a one time verification code during sign-up through the email address you provide us, which ensures the validity of your email address for the account and to protect against the creation of accounts by spam bots or human spammers.
• Email you with special offers on products and services we think you might like.

We will not share the Collected Data with third parties. We mainly use the Collected Data for account management and communication purposes. Some Collected Data can be opted out at any time as relevant.

How do we store your data?

Our Company securely stores your data at a third-party secure private, dedicated server. All private information is encrypted.

In order to deliver our Services, we store necessary information (such as login details and payment status) on active accounts. Rest assured that this data is promptly deleted when your account is permanently removed from our database, save for the Activity Information which will be deleted within 2 (two) weeks of collection.

Marketing

By enrolling in our Service, you consent to receiving communications from us, including promotional emails and payment receipt. To discontinue receiving emails from us, simply follow the unsubscribe instructions provided in every email we send.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

• The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
• The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

What are cookies?

Cookies are small text files that are stored on your computer or device when you visit a website. They contain information about your interactions with the website and enable various functionalities.

How do we use cookies and to manage it?

To enhance your browsing experience on our website, we utilize cookies that enable us to recognize you and retain your previously selected preferences. This may include your preferred language and to keep you signed in. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our Company Service may contain links to other websites. Our privacy policy applies only to our Service, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this page. This privacy policy was last updated on 1 September 2023.

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. We have one month to respond to your request to exercise one of your data protection rights.

Email us at: [email protected]

Or write to us at:

Alpine Private Network GmbH
℅ F Trust AG, Bahnhofplatz,
Zug 6300
Switzerland
Attn. Legal Team

Contact the appropriate authority

In case of violation of your rights, you have the right to lodge a complaint to the competent supervisory authority.